Consumer Law
Consumer Law | The Legal Advice Office
Consumer law advice and legal services especially pertaining to the purchase of defective and damaged motor vehicles and your remedies in these circumstances. Cancellation of Leases and contracts etc.
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You could call us “problem solvers!”
At The Legal Advice Office, we provide people with proper, professional and personal legal advice and services and attempt always to act in their best interests and to resolve their legal problems for them.
You could call us “problem solvers!”
Sometimes we are successful and sometimes we are not, but we always try our best and for us, our clients come first and must be given the best possible legal advice and service. We therefore always insist on full detailed instructions by email so that we can provide that service.
“Why is it that we now have legal recourse if we buy a motor vehicle which is defective or which was previously involved in an accident and this fact was not disclosed to us at the time that we bought the vehicle?”
This is the question we were asked via our website.
The answer to that question is that you have protection depending on the facts in both the common law of contract and also probably/possibly in terms of the Consumer Protection Act: No 68 of 2008 (CPA).
In terms of the common law, you would have to rely on a breach of the contract terms by the seller of the motor vehicle or his/her bad faith, misrepresentation or failure to disclose.
Goodwill is essential for any business and good service is paramount to keeping your customers.
As Jerry Flanagan said:
“ Customers are like teeth. If you do not look after them, they go away one by one until there are none left.”
It is a pity that so many service providers do not give sufficient attention to their service delivery.
You get a real shock when you find out that an item that you just purchased is not working as it should or is defective and you paid a great deal of money for it.
That does not mean reading, writing and arithmetic as per the school syllabus.
It means: Repair, replace or refund.
These are your 3 choices you have in the event of a material defect in an item that you have bought.
Consumers now have the right to quality goods and services!
The Consumer Protection Act, No 68 of 2008; (CPA); which came into effect at midnight on the 31st March 2011 has changed consumer law in the RSA irrevocably.
There are a number of innovative consumer protection mechanisms in the CPA which are revolutionary in nature.
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