returns policy

  •  return goods

    Many businesses and suppliers blatantly operate outside the legislation and in so doing very often knowingly dupe their customers

    We get a lot of enquiries every single week from clients about whether, when and how they can go about returning faulty or damaged goods.It is really disturbing to realise how many suppliers, big and small, continue to ignore the basics of consumer protection and in particular the provisions and duties on suppliers created by the CPA.

    Despite the fact that the Consumer Protection Act No 68 of 2008 (CPA) came into force at midnight on the 31st March 2011; which is more than seven years ago now, many businesses and suppliers continue to operate outside the legislation and some do so blatantly and knowingly very often duping their customers, at the same time, so as to save themselves a great deal of money and effort. Some actions reported to us border on criminal and commercial fraud.

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Legal Advice Office

South Africa

Kandelaar Street, Vermont, Hermanus
Phone: +27 (028) 316 2832
Email: info@legaladviceoffice.co.za