New Vehicle

  • New but Defective car

    The supplier’s written guarantee does not replace the warranty created and contained in the CPA.

    A Case Study

    In response to our last blog on the consumer’s right to a repair, replacement or refund; we received the following query on Saturday morning.

    “I read your blog on section 56(2) of the CPA on Facebook. My situation is different. I bought a new vehicle from a BMW dealer in Benoni in a cash transaction. Within a period of 6 months, the vehicle had to go in for repairs on two occasions, the last time was on the 22nd March 2018. On both occasions, the dealership repaired the vehicle at their own expense. In both instances; the repairs related to mechanical problems with the vehicle's transmission. In the last week the vehicle has again broken down and I am now at my wit's end. Do I have to allow them to repair the vehicle yet again or can I still insist on a replacement or a refund of my money?”

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